❓ Frequently Asked Questions
Q: How long is the production lead time?
A: Small orders are typically completed within 3-5 days after purchase. Large orders are scheduled according to the agreed customer timeline.
Q: Is there a color difference in the product images?
A: Pictures simulate natural lighting. Due to light intensity and display settings, slight differences may occur. Please refer to the actual object.
Q: Can I customize the lock with my own design?
A: Yes, we support picture customization. You can provide high-definition images, and our designers offer free design services.
Q: How should I maintain the smart lock?
A: Avoid heavy bumps. Use a wool brush or damp cloth to gently wipe dust. Avoid harsh chemicals on the surface.
Q: What is the facial recognition capacity of this model?
A: This model (lock-54) supports a facial capacity of up to 1200 users, making it suitable for both residential and commercial use.
Q: Is the lock suitable for outdoor installation?
A: Yes, the lock features an IP66 waterproof rating, providing excellent protection against dust and water for outdoor environments.