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Frequently Asked Questions
Q: What certificates do you have for these exit devices?
A: We have CE and UL certificates. All our product designs follow international standards such as EN/CE, UL, and ANSI.
Q: Do you accept OEM or ODM orders?
A: Yes, we are professional in OEM and ODM services and currently cooperate with famous brands for custom manufacturing.
Q: What is the mechanical guarantee for your products?
A: We provide a 5-year mechanical guarantee for our hardware products.
Q: What grades of stainless steel do you use?
A: We primarily work with SUS304 and SUS316; some specific items are also available in SUS201.
Q: Can I request samples before placing a bulk order?
A: Yes, we offer up to 3 free samples for evaluation. You only need to provide a courier account for freight collect.
Q: What are your standard payment terms?
A: Our payment terms include T/T, D/P, Western Union, and L/C.
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