Frequently Asked Questions
What unlock methods does this smart lock support?
The lock supports multiple secure entry methods including Smartphone App, Fingerprint recognition, Passcode, IC Card, and traditional Mechanical Keys.
Which languages are available for the voice prompts?
The system supports 8 languages: English, Chinese, Vietnamese, Korean, Russian, Portuguese, Spanish, and Indonesian.
How is the quality of the products guaranteed?
We maintain strict quality control through pre-production samples before mass production and a final comprehensive inspection before every shipment.
What types of security products are available?
Our range includes Facial Recognition Door Locks, Fingerprint Locks, RFID Locks, and various Access Control Series products.
What is the typical lead time for orders?
Sample orders are generally ready for shipment within 3 days. Bulk orders typically require one to two weeks depending on the order size.
What payment and delivery terms are accepted?
We accept various delivery terms including FOB, CFR, CIF, EXW, and Express Delivery. Accepted payment methods include T/T, L/C, Western Union, and Cash in USD or CNY.