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Frequently Asked Questions
Q: What certificates do you have for your products?
A: We have CE and UL certificates. All our product designs follow international standards such as EN/CE, UL, and ANSI.
Q: Do you accept OEM or ODM orders?
A: Yes, we are professional in OEM and ODM services, currently cooperating with famous brands for customized hardware solutions.
Q: What is the guarantee for your hardware products?
A: We provide a 5-year mechanical guarantee for our products.
Q: What grades of stainless steel do you use?
A: We primarily work with SUS304 and SUS316. Some items are also available in SUS201 depending on requirements.
Q: Can I request samples before placing a bulk order?
A: Yes, we offer up to 3 pieces of free samples for your evaluation. You only need to provide a courier account for freight collect.
Q: What are your standard payment terms?
A: Our standard terms include T/T, D/P, Western Union, and L/C.
MX Lock
