Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
For customized logo and brand packaging, the MOQ is 1000 sets. If no branding is required, the MOQ is 100 cartons per size.
What is the typical delivery timeframe?
Normally, production and delivery take 30-40 days after the order is confirmed by both parties.
What payment terms do you accept?
We accept T/T (Telegraphic Transfer), Cash, and LC (Letter of Credit).
What are the available price terms?
We offer EXW, FOB, CNF, CIF, and FCA terms depending on the specific requirements of the customer.
How do you handle quality concerns?
All products undergo strict inspection during assembly and packing. In the rare event of a defect, please provide photos of the product and the carton. Once verified, we will provide a refund or resend the goods.
Is OEM service available?
Yes, we are a professional manufacturer and support OEM requests including custom logos and specifications.